Agency Health Department

Contractor Rose International

SWIFT Contract Number 206397

Project Name Call Center

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The Call Center Work Order provided a high volume of staff to provide vaccine and COVID education to callers, schedule vaccine and testing appointments, reschedule and cancel testing and vaccine appointments, escalate caller issues, and participate in COVID program rollouts.

Project Duration

Start Date Tue, 02/01/2022 - 00:00

Original end date Sat, 12/31/2022 - 00:00

Actual end date Mon, 05/01/2023 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $7000000

Amendments $0

Contract total $7000000

Did project finish within budget? Yes

What was the funding source? FEMA and State

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Ruth Stadheim

Evaluator Email Address ruth.stadheim@state.mn.us

Evaluate the contractor's timeliness Work was carried out timely.

Evaluate the contractor's quality Very good.

Evaluate the contractor's cost Industry competitive.

Evaluate the contractor's overall performance Very good.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 5 - very satisfied