Agency MNIT

Contractor JourneyBlazers via Carahsoft Technology Corp.

SWIFT Contract Number 254741

Project Name Salesforce Service and Marketing Cloud Implementation

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: To implement and install custom chat-bots, email marketing, and a customer relationship management tool for IDEPC to help with basic MIIC customer service tasks in 10 weeks.

Project Duration

Start Date Mon, 08/26/2024 - 00:00

Original end date Tue, 12/31/2024 - 00:00

Actual end date Fri, 05/02/2025 - 00:00

Did project finish on time? No

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $138240

Amendments {Empty}

Contract total $138240

Did project finish within budget? Yes

What was the funding source? State

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Rachel Favero

Evaluator Email Address rachel.favero@state.mn.us

Evaluate the contractor's timeliness JourneyBlazers moved slowly to incorporate our feedback and did not allow enough time for the MDH/MIIC project team to gather necessary approvals or complete action items that were necessary to the project.

Evaluate the contractor's quality JourneyBlazers' quality was low in that they ran inefficient meetings, did not document decisions or project plans, lacked clarity on our use cases despite many pre-project launch calls and documentation, and did not deliver the project we had contracted for.

Evaluate the contractor's cost JourneyBlazers' cost was incredibly high especially given that we did not get anything usable from the project.

Evaluate the contractor's overall performance Our team would not recommend using JourneyBlazers for any work. We lost considerable time in the beginning of the project because JourneyBlazers did not understand who we are or what we do. They frequently contradicted themselves and lacked clarity in almost everything they did. Our MIIC team was organized and responsive and even with pushing out the vendor led timelines, we were not able to collaborate on a usable product.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): We terminated the project because JourneyBlazers could not deliver what they said they could. In the end, JourneyBlazers was wasting MDH/MIIC staff time with any additional attempts to finalize the work.

Please rate the overall experience with the contractor 2 - dissatisfied