Agency Commerce Dept

Contractor Michigan Peer Review Organization d/b/a iMPROve Health

SWIFT Contract Number 177911

Project Name External Appeals

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The Contractor provided independent external review of adverse determinations of health care complaints submitted for external review under Minn. Stat. § 62Q.73

Project Duration

Start Date Wed, 06/10/2020 - 00:00

Original end date Fri, 05/27/2022 - 00:00

Actual end date Tue, 05/27/2025 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $100000

Amendments $75000

Contract total $175000

Did project finish within budget? No

What was the funding source? Insurance Fund (State)

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Creta King

Evaluator Email Address creta.king@state.mn.us

Evaluate the contractor's timeliness The Department received timely notifications for case acceptance, conflicts of interests, final reports, and updates from insurers.

Evaluate the contractor's quality The quality of review was satisfactory with minimal errors/corrections.

Evaluate the contractor's cost Price was a little higher than other IROs, but reasonable for external appears for standard and expedited appeals.

Evaluate the contractor's overall performance Overall performance has been satisfactory for external reviews for standard and expedited cases.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 4 - satisfied