Agency Human Services Dept

Contractor Keystone Peer Review Organization, LLC, dba Acentra Health

SWIFT Contract Number 188256

Project Name Utilization Management

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Provide the State with a Utilization Management (UM) program for the Minnesota Health Care Programs’ (MHCP) §1115 Substance Use Disorder (SUD) System Reform Federal Demonstration Project.

Project Duration

Start Date Mon, 02/01/2021 - 00:00

Original end date Sat, 12/31/2022 - 00:00

Actual end date Mon, 06/30/2025 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $1749999.79

Amendments $2040000.14

Contract total $3789999.93

Did project finish within budget? Yes

What was the funding source? state

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Alissa Hawks

Evaluator Email Address alissa.hawks@state.mn.us

Evaluate the contractor's timeliness Acentra has consistently met contractual deadlines for utilization review processes, report submissions, and response times throughout the five-year partnership. Their reliable turnaround times for review determinations ensure continuity of care for individuals seeking substance use disorder treatment. Acentra maintained consistent and timely communications with the state in most instances.

Evaluate the contractor's quality The contractor demonstrates clinical expertise and adherence to evidence-based practices in their utilization review processes. Their staff exhibits deep knowledge of Minnesota's substance use disorder treatment landscape and maintains high standards for documentation and regulatory compliance. When issues with quality and quantity of reviews came up, Acentra worked diligently to resolve any concerns the state had.

Evaluate the contractor's cost Acentra has provided appropriate value with competitive negotiations on pricing as volume increased throughout the contract period.

Evaluate the contractor's overall performance Acentra has been a valuable collaborative partner, demonstrating a high degree of professionalism and adaptability to evolving program requirements. Their partnership has enhanced DHS’ operations and contributes to a goal of improved outcomes for Minnesotans receiving SUD treatment.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): none

Please rate the overall experience with the contractor 4 - satisfied