Agency Revenue Dept

Contractor CSC Global Business Solutions

SWIFT Contract Number B46669/19875

Project Name Website Redesign

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: to redesign the department's public website

Project Duration

Start Date Mon, 08/02/2010 - 00:00

Original end date Tue, 01/31/2012 - 00:00

Actual end date Mon, 03/21/2011 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $579680

Amendments $0

Contract total $579680

Did project finish within budget? Yes

What was the funding source? agency

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name mary ann novotny

Evaluator Email Address mary.ann.novotny@state.mn.us

Evaluate the contractor's timeliness The Inception and Elaboration Phases of the Website Redesign Project were delivered on time and within budget. The Construction and Transition Phases of the project were not delivered on time; however, CSC provided additional resource time for development in the Transition Phase at no additional charge.

Evaluate the contractor's quality CSC conducted excellent requirement gathering workshops which elicited outstanding feedback from DOR division representatives. The requirement gathering workshops clearly identified how the redesigned website should function and be constructed. However, the final requirement documentation did not accurately reflect or provide enough detail about the requirements that were stated in the workshops. This resulted in a need for the CSC Project Manager and the DOR Project Team to restate the site requirements to the CSC development resources. The issue of poor requirements documentation caused project delays during the Construction and Transition Phases and an overall lack of understanding of the site concept for developers. Additionally, once the CSC development resources understood the site requirements, it became apparent that they did not have the SharePoint skillsets to deliver the functionality that had been requested.

Evaluate the contractor's cost The cost associated to contract with CSC was acceptable based on the proposals in response to our Statement of Work. CSC communicated all costs efficiently and worked within the project budget.

Evaluate the contractor's overall performance CSC provided an excellent methodology for eliciting requirements, but did not follow through with an accurate recording of the requirements. Site functionality and structure that was conceived in the requirements gathering phase was not thoroughly vetted by CSC development resources and project leads present in the requirements workshops. The CSC developer skillsets in SharePoint were inadequate to develop a functioning site environment.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): Expressed to CSC the impacts of their poor hand-off communication between the CSC business analyst and development teams regarding project requirements and
poor SharePoint developer skillsets

Please rate the overall experience with the contractor 2 - dissatisfied