Agency TRANSPORTATION DEPT

Contractor Eastern Business Software, Inc.

SWIFT Contract Number B42352/3000008592

Project Name PPMS/WMS Support

Project Number (if applicable) 90573

Summarize purpose of the contract, including why it was necessary: The purpose of this contract was for support and maintenance to the existing Program & Program Management System/ Work Management System Support (PPMS/WMS).

Project Duration

Start Date Tue, 04/10/2007 - 00:00

Original end date Mon, 04/09/2012 - 00:00

Actual end date Thu, 06/10/2010 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $250000.00

Amendments {Empty}

Contract total $110655.00

Did project finish within budget? Yes

What was the funding source? Trunk Highway

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Linda Waltenberg

Evaluator Email Address Linda.Waltenber@state.mn.us

Evaluate the contractor's timeliness Overall length of contracts Good. Past 2 years Poor.

Evaluate the contractor's quality Good

Evaluate the contractor's cost Hourly rate low. Limited skill availability requires MnDOT to pay a much higher rate as a replacement

Evaluate the contractor's overall performance Good. MnDOT has been working with the vendor since 2004 and was very happy with quality, timeliness, cost and performance. In 2008 EBS lost an experienced resource after accepting a significant deliverable. They were unable to retain constant resources after that, causing delays and increased MnDOT time working with changing staff. They did complete the work satisfactorily and also completed an additional deliverable to upgrade the software to the next version satisfactorily. The skill needed to perform this work is limited, but their inability to hire capable staff or keep resources would prevent us from working with them again.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 2 - dissatisfied