Agency TRANSPORTATION DEPT

Contractor Meritide

SWIFT Contract Number B34314 / B42185/300008570

Project Name BMC Magic and Remedy IT Technical Support

Project Number (if applicable) 94723

Summarize purpose of the contract, including why it was necessary: This contract provided on-going technical support for the BMC Magic application for: escalated customers issues/problems; application updates, implementation of application changes and development projects. This contract also provided technical expertise for upgrading to BMC Remedy and retiring BMC Magic. MnDOT does not have adequate resources in house to provide the high level technical support needed.

Project Duration

Start Date Wed, 09/23/2009 - 00:00

Original end date Fri, 09/23/2011 - 00:00

Actual end date Fri, 09/23/2011 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) 2994.25

Contract Amounts

Original contract: $500000

Amendments {Empty}

Contract total $484950

Did project finish within budget? Yes

What was the funding source? Trunk Highway

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Karen Duden

Evaluator Email Address Karen.Duden@state.mn.us

Evaluate the contractor's timeliness satisfactory

Evaluate the contractor's quality satisfactory

Evaluate the contractor's cost satisfactory

Evaluate the contractor's overall performance Great

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 5 - very satisfied