Agency Public Safety Dept

Contractor Knowledge IT, a Cooperative

SWIFT Contract Number B30494/27063

Project Name MNLARS Project Mgr. ITIL

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The State was in need of an individual to provide the Minnesota License and Registration System (MNLARS) project with staff augmentation for the following skill of Project Manager – Information Technology Infrastructure Library (ITIL) position. The contractor assisted the MNLARS project team to realize the improvement in value through the processes, organization and technology deployments related to the ITIL concepts and practices. The contractor was required to guide the MNLARS team to develop a comprehensive strategy, provide guidelines for process development, handle change management, and encourage the benefits of a strong customer service focus. This project manager position worked to transition the MNLARS system and associated MNLARS system processes to the overall DPS organization for on-going operational support.

Project Duration

Start Date Wed, 07/08/2009 - 00:00

Original end date Wed, 06/30/2010 - 00:00

Actual end date Sat, 12/31/2011 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $240000.00

Amendments $360000.00

Contract total $600000.00

Did project finish within budget? Yes

What was the funding source? MNLARS

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Semyon Axelrod

Evaluator Email Address seymon.axelrod@state.mn.us

Evaluate the contractor's timeliness The contractor exceeded expectations regarding timeliness of the agreed upon
deliverables.

Evaluate the contractor's quality The quality of the contractor's deliverables was good and met our expectations.

Evaluate the contractor's cost The contractor's costs were equitable.

Evaluate the contractor's overall performance The contractor's overall performance met and often exceeded our expectations.
The contractor has proved herself to be an invaluable member of the project team. The State
would absolutely engage the contractor's services again.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): None

Please rate the overall experience with the contractor 5 - very satisfied