Agency Public Safety Dept

Contractor Appriss, Inc.

SWIFT Contract Number 42138

Project Name Victim Information and Notification Everyday

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The purpose of the contract was to add the Spanish language to VINELink (the online VINE registration and notification feature of the automated victim notification services), add Somali and Hmong languages to the VINE telephone notification services, create a new, automated web-based victim notification system for the Departmetn of Corrections called "Minnesota CHOICE," and to enable Minnesota to survey its users of the VINE and CHOICE systems.

Project Duration

Start Date Wed, 07/01/2009 - 00:00

Original end date Thu, 06/30/2011 - 00:00

Actual end date Sat, 06/30/2012 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $368564.00

Amendments $0.00

Contract total $368564.00

Did project finish within budget? Yes

What was the funding source? Bureau of Justice Assistance

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) This project was an enhancement and expansion of Minnesota’s current victim information and notification system (VINE) which was designed and maintained by Appriss. The enhancements were built on the existing VINE architecture and codes and consequently Appriss was the only vendor who could develop, implement, and maintain the system effectively and efficiently.

Evaluator Name Suzanne Elwell

Evaluator Email Address suzanne.elwell@rasmussen.edu

Evaluate the contractor's timeliness The enhanced victim notification system for the department of corrections (Minnesota CHOICE) took longer to complete than originally contemplated. The majority of the delay can be attributed to the complexity of the project. However, some of the delay was attributed to the vendor not having a clearprocess in place for managing development and testing processes. This caused some significant set backs as the product needed enhancements and changes after development to ensure that the scope of work was completed and the product was user friendly for crime victims as well as administrative staff.

Evaluate the contractor's quality in a satisfactory, user-friendly form with desired functionality.

The enhancements to the VINE service, including the addition of two languages to the telephone service and the Spanish VINELink website, were completed in a timely and satisfactory fashion.

The vendor promised to deliver a survey design and management tool that ultimately did not providethe basic functionality of other survey management tools available.

Evaluate the contractor's cost Satisfactory.

Evaluate the contractor's overall performance Satisfactory.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): Did not utilize the survey tool available from Appriss in the manner originally contemplated because of limitations of survey tool and appropriateness to survey population. As a result, fees for some of the survey management tool expense were waived.

Please rate the overall experience with the contractor 4 - satisfied