Agency Administration Dept

Contractor Master Communications Group (MCG)

SWIFT Contract Number 32936

Project Name Electronic Government Services (EGS)

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Ongoing updating and maintenance of the GCDD and Partners in Policymaking websites; adding products, services, features, links; udates/additions to historical and other background documents for "Parallels in Time, Part 2" including a new section on institutional closures; additions to "With An Eye to the Past;" creating new pages and building on existing pages; adding success stories and resources to the Autism and Employment web section; creating new features - Ed Roberts CA Hall of Fame induction and new film, asset based communities with John McKnight, behavior management with Derrick Dufresne, quality assurance approaches with Jim McCoy; design/development of "Telling Your Story" app for iPad; collect/prepare monthly website visitor stats report; create a Partners 25th Anniversary page with success stories and testimonials; assure accessibility to the fullest extent possible to meet Section 508 requirements and MN nonvisual access standards.

Project Duration

Start Date Wed, 09/14/2011 - 00:00

Original end date Thu, 08/16/2012 - 00:00

Actual end date Thu, 08/16/2012 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $120095.00

Amendments {Empty}

Contract total $120095.00

Did project finish within budget? Yes

What was the funding source? Federal (P.L. 106-402)

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Mary Jo Nichols

Evaluator Email Address mary.jo.nichols@state.mn.us

Evaluate the contractor's timeliness Work is ongoing. New features and additions to existing web pages/sections are completed within timelines established during the contract year. Visitor stats are collected and a report prepared monthly; delays are due to MN.IT system/software failures. Facebook postings are same day. Updates and upgrades regarding accessibility are ongoing.

Evaluate the contractor's quality Quality is excellent. MCG has exceptional expertise in web design and development, interactive products/services, and audio and video production. They have recently acquired expertise in app design and development, and are able to modify the original version of an app for other mobile devices. They are very knowledgeable and current about accessibility features, and in full compliance with Section 508 requirements and State of Minnesota nonvisual access standards.

Evaluate the contractor's cost The Council has limited federal funds to carry out all projects and activities contained in the Five Year State Plan for FFYs 2012-2016, and allocates dollars across all projects/activities on an annual basis. Suppliers must be able to work within funding constraints and deliver quality products and services with the dollars available.

Evaluate the contractor's overall performance Very good to excellent. The Council works closely with all suppliers to develop and strengthen partnerships, meet expectation levels, and increase/improve results/outcomes for all customers. Contracts are written in terms of performance and monitored accordingly. Ongoing communication assures that work is completed on time, quality products/services are received, and do overs are avoided to the fullest extent possible. The Council is in contact with MCG almost daily due to the volume and diversity of work tasks, and the need to review new items during development and prior to release.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): None.

Please rate the overall experience with the contractor 5 - very satisfied