Agency TRANSPORTATION DEPT

Contractor Accora Research, Inc.

SWIFT Contract Number 3000091541

Project Name 2012 Omnibus Study

Project Number (if applicable) 1927

Summarize purpose of the contract, including why it was necessary: State’s annual Omnibus Survey has been providing department leadership, managers and program staff with public feedback on State’s core operations for over a decade. The public’s preferences, priorities and concerns, as reflected in the survey, help to inform department strategies; resource allocation; and communication, outreach, and education efforts. The results of the Omnibus survey are used by State management and staff throughout the department to assess the public’s perceptions of State’s effectiveness overall as well as performance in key service areas, such as maintenance, safety, infrastructure reliability and convenience, etc. In addition, offices and programs responsible for certain initiatives, such as Toward Zero Deaths, and traffic management tools, such as Zipper Merging, will use survey feedback to inform education campaigns and develop tools to further department objectives. In addition, the Minnesota Department of Public Safety will use some of the information collected, such as on speeding and cell phone behaviors, to inform their education and enforcement practices, as has been done for previous iterations of this survey.

Project Duration

Start Date Thu, 11/01/2012 - 00:00

Original end date Wed, 07/31/2013 - 00:00

Actual end date Wed, 12/26/2012 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $60000.00

Amendments {Empty}

Contract total $60000.00

Did project finish within budget? Yes

What was the funding source? Trunk Highway

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Donna Koren

Evaluator Email Address Donna.koren@state.mn.us

Evaluate the contractor's timeliness The survey report was provided on schedule.

Evaluate the contractor's quality The contractor provided complex analysis for one of the department’s most important performance surveys.

Evaluate the contractor's cost Cost is on par with other survey consulting firms.

Evaluate the contractor's overall performance The contractor is customer-focused and an experienced analyst; our Customer Relations Office values his expertise and commitment to the department’s effectiveness.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 4 - satisfied