Agency Employ & Econ Development Dept

Contractor 3000095432

SWIFT Contract Number 58896

Project Name IVR/Contact Center Requirements Dev and Eval

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The Unemployment Insurance section needed to gather information and determine a course of action to update or migrate to a new IVR/Contact Center. The current IVR/Contact Center software in use is at end of life and is not supported by the vendor.

Project Duration

Start Date Wed, 03/06/2013 - 00:00

Original end date Mon, 09/30/2013 - 00:00

Actual end date Fri, 01/31/2014 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $79500

Amendments $0

Contract total $79500

Did project finish within budget? Yes

What was the funding source? Federal

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Mary Phillippi

Evaluator Email Address Mary.Phillippi@state.mn.us

Evaluate the contractor's timeliness Met expectations -- appreciated that during vacations, the resources set back up contacts etc

Evaluate the contractor's quality Met expectations -

Evaluate the contractor's cost Met Expectations - good value for the cost

Evaluate the contractor's overall performance Met Expectations -- we were satisfied with the quality and timeliness of the documentation and participation of the resources during the engagement

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): None

Please rate the overall experience with the contractor 4 - satisfied