Agency Public Safety Dept

Contractor Knowledge IT, a Cooperative

SWIFT Contract Number B36541 / 27064

Project Name E-Support Document Mgmt. Staff Augmentation

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Contractor will lead/support the analysis and definition of business processes, complete systems functional analysis, business, determine options and develop and make recommendations for solutions. Responsibilities of the position will also include solutions analysis and functional specifications, project plan development, leadership and management, technical documentation, system functionality reviews with business division stakeholders and application end users, functional testing, implementation and post-implementation support.
Contractor is expected
•To provide expertise and leadership in the disaster recovery/document destruction of the Driver and Vehicle Services data.
•To provide expertise and leadership in the conversion of the motor vehicle microfilming to scanning
•To provide planning, analysis, technical support, implementation and consulting support to the business unit for the Driver License Application Scanning.
•To provide planning, analysis, technical support, implementation and consulting support to the business unit for the Driver License Miscellaneous Scanning.
•Take direction from the State’s Senior Technical Developer for the E-Support Document
•Produce detailed software models and architecture models for OTSS/DVS E-Support using design modeling methodology approved by the State to define E-Support Document Management requirements
•Analyze existing data and functions, and create models of existing systems, business rules and processes, models to be approved by OTSS/DVS management
•Provide planning, analysis, technical support, implementation and consulting support in the development of distributed system applications
•Establish standards for OTSS/DVS systems so that databases and information technologies, structures and protocols remain reliable, available, secure, and meet the needs of the customer by defining specifications and guidelines for database design and development, naming and addressing, performance evaluation, and DPS security practices
•Develop strategic and long-range Document Management Information system plans so that OTSS/DVS is able to develop and maintain interoperability with other systems and databases
•Provide expertise and leadership for the Document Management business and technical team
•Provide direct assistance and technical support to other OTSS/DVS technical staff
•Play a leadership role in analysis of application problems
•Remain abreast of data processing technology, department policy, federal policy, and state policy, so that the most current information procedures and techniques are utilized
•Participate in research and related activities for the OTSS/DVS project
•Perform other duties assigned consistent with the OTSS/DVS project

Project Duration

Start Date Mon, 11/30/2009 - 00:00

Original end date Wed, 06/30/2010 - 00:00

Actual end date Mon, 06/30/2014 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $152880.00

Amendments $385060.00

Contract total $537940.00

Did project finish within budget? Yes

What was the funding source? State funds

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Semyon Axelrod

Evaluator Email Address Semyon.axelrod@state.mn.us

Evaluate the contractor's timeliness We had issues with the contractor’s timeliness and responsiveness.

Evaluate the contractor's quality The quality of the work was satisfactory.

Evaluate the contractor's cost Contractor’s rates were high relative to other contractors on the staff.

Evaluate the contractor's overall performance Often we had difficulty receiving responses from the contractor and ended up having to do the work ourselves. In the end, we decided is wasn’t prudent to continue the contract.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): Escalated issues to TeamInformatics supervisor. We let the contract expire without renewal.

Please rate the overall experience with the contractor 2 - dissatisfied