Agency TRANSPORTATION DEPT

Contractor Meritide

SWIFT Contract Number 28736

Project Name BMC Remedy Information Technology (IT) technical s

Project Number (if applicable) 98274

Summarize purpose of the contract, including why it was necessary: Mn/DOT’s Office of Information and Technology Services (OI&TS) has implemented four BMC Remedy Modules, (Incident Management, Asset Management, Change Management, and Configuration Management).

The Selected Responder will provide on-going technical support and development enhancements and may be asked to support technical needs for development projects for the BMC Remedy Application. The primary goals for this contract will be met by:
• Resolving escalated customer issues/problems
• Handling regular maintenance of the application
• Designing, implementing and supporting scheduled upgrades/releases
• Designing, implementing and supporting approved/prioritized changes
• Maintain a documented partnership agreement with BMC
• A demonstated ongoing an effective relationship with BMC
• Providing technical support for development projects

Project Duration

Start Date Fri, 07/01/2011 - 00:00

Original end date Mon, 09/30/2013 - 00:00

Actual end date Mon, 06/30/2014 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $500000

Amendments $0

Contract total $500000

Did project finish within budget? Yes

What was the funding source? TH

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Karen Duden

Evaluator Email Address Karen.duden@state.mn.us

Evaluate the contractor's timeliness GREAT

Evaluate the contractor's quality HIGH

Evaluate the contractor's cost Market value

Evaluate the contractor's overall performance Very satisfied

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): NONE

Please rate the overall experience with the contractor 5 - very satisfied