Agency MNIT

Contractor Synergistic Solutions Technologies, Inc.

SWIFT Contract Number 140856

Project Name Risk 360° Maintenance, Support, and Development

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Risk 360° Maintenance, Support, Upgrades, and Development

Project Duration

Start Date Tue, 05/01/2018 - 00:00

Original end date Tue, 12/31/2019 - 00:00

Actual end date Sat, 12/31/2022 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $86520

Amendments $161412

Contract total $247932

Did project finish within budget? Yes

What was the funding source? State

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) Software is proprietary and services are only available from this vendor.

Evaluator Name Melodie Cook

Evaluator Email Address melodie.cook@state.mn.us

Evaluate the contractor's timeliness Vendor is responsive especially via phone - less so via email contact.

Evaluate the contractor's quality Delivered product is stable.

Evaluate the contractor's cost As there is not another vendor who could provide this service, the cost seems reasonable.

Evaluate the contractor's overall performance In general, the contractor provided support for existing product, providing upgrades as requested.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 4 - satisfied