Agency Transportation Department

Contractor Oberon3, Inc.

SWIFT Contract Number 142045

Project Name Rest Area Electronic Customer Feedback System - 2018 Contract

Project Number (if applicable) 1030789

Summarize purpose of the contract, including why it was necessary: The purpose of the contract was to collect feedback from rest area visitors. This feedback has been helpful to determine what
visitors value, expect, and dislike at our rest area facilities, and has helped us identify problems more quickly so issues could be
addressed promptly, potentially saving MnDOT time and money.

Project Duration

Start Date Wed, 05/30/2018 - 00:00

Original end date Wed, 05/31/2023 - 00:00

Actual end date Wed, 05/31/2023 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $108900.00

Amendments {Empty}

Contract total $108900.00

Did project finish within budget? Yes

What was the funding source? STATE FUNDS

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) When the contract was initially signed, this was the only company who could collect customer feedback in multiple ways including voice, text, and web using local phone numbers and QR codes

Evaluator Name Krantz,Jennifer Lynn

Evaluator Email Address Jennifer.Krantz@state.mn.us

Evaluate the contractor's timeliness The web-based customer feedback system was accessible 24/7. Any time I had questions, I received prompt responses.

Evaluate the contractor's quality Very high quality product that collects data multiple ways and analyzes and displays that data in many formats.

Evaluate the contractor's cost Appropriate for the services provided

Evaluate the contractor's overall performance GOOD

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 5 - very satisfied