Agency Veterans Affairs Dept

Contractor MN State LBA Northwest Tech College - LInkVet

SWIFT Contract Number 194967

Project Name LinkVet Support Center

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Operate the Distance Minnesota Online Support Center AKA LinkVet that provides a comprehensive, Veteran-oriented, customer and integration service in support of the mission of the Minnesota Department of Veterans Affairs.

Project Duration

Start Date Thu, 07/01/2021 - 00:00

Original end date Thu, 03/30/2023 - 00:00

Actual end date Thu, 03/30/2023 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $742000

Amendments $100000

Contract total $842000

Did project finish within budget? Yes

What was the funding source? State

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) No other call center/support center in Minnesota within the State of Minnesota agencies and/or M State system.

Evaluator Name Anne Sonnee

Evaluator Email Address anne.sonnee@state.mn.us

Evaluate the contractor's timeliness Very good, all phone calls answered immediately, emails within same day.

Evaluate the contractor's quality Excellent, passion for serving Veterans and furthering the mission of MDVA.

Evaluate the contractor's cost Fair considering staff are covering seven days per week.

Evaluate the contractor's overall performance Very good

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): None

Please rate the overall experience with the contractor 5 - very satisfied