Agency Human Services Dept

Contractor DELOITTE

SWIFT Contract Number 235089

Project Name SNAP Contact Center - ARPA

Project Number (if applicable) MIN02201.00.01

Summarize purpose of the contract, including why it was necessary: The purpose of the contact was to modernize the SNAP contact center. We wanted to move to Amazon Connect because it provided enhancements that we did not have with our previous contact center. We contracted with Deloitte because our MNIT staff did not have the expertise to build the contact center without guidance and expertise.

Project Duration

Start Date Fri, 08/25/2023 - 00:00

Original end date Sat, 09/30/2023 - 00:00

Actual end date Sat, 09/30/2023 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $235073.00

Amendments {Empty}

Contract total $235073.00

Did project finish within budget? Yes

What was the funding source? ARPA Money

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Jacob Koepp

Evaluator Email Address jacob.koepp@state.mn.us

Evaluate the contractor's timeliness The contract was completed on time.

Evaluate the contractor's quality The contractors were very knowledgeable and provided our stakeholders with valuable information. The quality of the work what we expected and then some.

Evaluate the contractor's cost The cost was on par with what we prepared for. It was comparable to other contractors.

Evaluate the contractor's overall performance We enjoyed our time working with the people from Deloitte. They were professional, knowledgeable and willing to teach. We envision doing more work with Deloitte.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): N/A

Please rate the overall experience with the contractor 4 - satisfied