Agency Human Services Dept

Contractor CARAHSOFT TECH CORP/AWS

SWIFT Contract Number 225533

Project Name Opt in/Opt out Text Automation

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The purpose of the contract was to integrate the AWS Pinpoint System to our Maxis eligibility system. This allowed us to come in to compliance with the self-managed opt-out/in approach to mass text messaging and provide better service to our customers. The contact was necessary because MNIT did not have the internal experience to integrate the Pinpoint system to MAXIS.

Project Duration

Start Date Sat, 05/27/2023 - 00:00

Original end date Fri, 09/29/2023 - 00:00

Actual end date Fri, 09/29/2023 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) 765

Contract Amounts

Original contract: $253857.08

Amendments {Empty}

Contract total $253857.08

Did project finish within budget? Yes

What was the funding source? Federally funded ARPA money.

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) We were provided an exemption to use a sole source contact because of the timeline of the federal funding we were using. In addition, we had already done a lot of preemptive work with AWS on Pinpoint and the timeline did not provide use time to change contactors.

Evaluator Name Jacob Koepp

Evaluator Email Address jacob.koepp@state.mn.us

Evaluate the contractor's timeliness The contract took a very long time to get signed, which delayed the AWS team from beginning work. This caused a 6.5-month delay for the MNIT team. After the contract was signed, we had no issues with timeliness.

Evaluate the contractor's quality The quality of the contractor's knowledge, professionalism and ability to adapt was second to none. We had internal conversation with DHS staff and MNIT staff and came to the conclusion that AWS Professional Services are elite.

Evaluate the contractor's cost The cost was in the realm of the industry standard.

Evaluate the contractor's overall performance We felt lucky to have worked with AWS Professional Services. The staff was engaged and informative. We met our goals on time and on budget.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): N/A

Please rate the overall experience with the contractor 5 - very satisfied