Submission Number: 26325
Submission ID: 92051
Submission UUID: 13d1e2d5-d67f-4ba4-834f-dfdcf24ae06d

Created: Wed, 03/20/2024 - 14:08
Completed: Wed, 03/20/2024 - 14:08
Changed: Mon, 03/25/2024 - 12:48

Remote IP address: (unknown)
Submitted by: robin.wegener
Language: English

Is draft: No

Locked: Yes
MNIT
Conduent Public Health Solutions, Inc.
156592
MEDSS
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The State needed licensing, maintenance, and technical support from the Contractor to support the Minnesota Electronic Disease Surveillance System (MEDSS), which runs on the Contractor's MAVEN software. MEDSS allows the State to track Infectious Disease in Minnesota.
Project Duration
Fri, 03/01/2019 - 00:00
Thu, 02/29/2024 - 00:00
Thu, 02/29/2024 - 00:00
Yes
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Contract Amounts
$1658377
$1130000
$2788377
Yes
State
Yes
Conduent and its application MAVEN were initially selected by the state through a competitive process. This subsequent contract with Conduent was a single source because: (1) Enhancements and changes to the core application, which the State utilizes, must be completed by Conduent to stay compliant with their maintenance and support licenses. (2) MEDSS (the MAVEN application) is meeting the State's business needs and continues to be a long-term solution for the Department of Health.
Neil Plaistow
neil.plaistow@state.mn.us
As far as Change Requests go we have had multiple conversations with Conduent on what we both need to do better. Our Change Requests seem to be very slow in delivery and responsiveness to questions that we pose back to the developers.
Quality of work in the Change Requests can be improved. I think that getting the requirements done in a more complete fashion will help this.
The costs seem to be in line with other vendors.
I believe this could be improved upon and am looking forward to seeing what our new contract does for this.
Yes
I do believe we have seen a lot of turnover with our team that takes care of our account from a sales, delivery, and development areas. This is natural with this type of work.
3 - neutral