Agency Office of Higher Education

Contractor HeyTutor, Inc

SWIFT Contract Number 209972

Project Name On line and in school tutoring services to Get Ready Students

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Tutoring services will provide in person tutoring to Get Ready students and will include academic skills, study habits, and persistence skills to support student success.

Project Duration

Start Date Sat, 08/20/2022 - 00:00

Original end date Tue, 08/01/2023 - 00:00

Actual end date Tue, 08/01/2023 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $130720

Amendments $-31720

Contract total $99000

Did project finish within budget? Yes

What was the funding source? 3000 E603600

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Ciara Houston

Evaluator Email Address ciara.houston@state.mn.us

Evaluate the contractor's timeliness The contractor demonstrated dedication to finding suitable tutor candidates. The onboarding process, while thorough, occasionally resulted in longer than anticipated lead times for tutor placement.

Evaluate the contractor's quality The contractor presented a small pool of tutors with adequate qualifications. Further refinement of communication channels to ensure tutors receive clear and consistent information about their assignments could enhance the overall experience for both tutors and students.

Evaluate the contractor's cost Satisfactory

Evaluate the contractor's overall performance The contractor's commitment to the process of matching tutors with students is evident. Strengthening proactive communication strategies and streamlining certain aspects of the onboarding procedure could lead to a more efficient and satisfying experience for all stakeholders.
Given the contractor's commitment to providing tutoring services, we believe that with some adjustments to their operational procedures, they have the potential to be a valuable partner in the future. We would consider engaging their services again if we observe significant improvements in the areas outlined above.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): NA

Please rate the overall experience with the contractor 3 - neutral